Return and Refund policy

Thank you for shopping with Nomad! Your satisfaction is important to us, and we want you to have a great experience with our products. Please take a moment to review our policy regarding refunds, returns, and replacements.

 

Replacements for Damaged Items

If you receive a damaged or defective item, we’re here to help! We offer replacements only in the following cases:

1. Product Damage: If your product arrives damaged due to shipping or a manufacturing defect, please reach out to us within 7 days of receiving your order.
2. Incorrect Item Received: If you received the wrong product, contact us immediately, and we'll send you the correct one.

How to Request a Replacement

If your item was damaged or incorrect, please follow these steps:

1. Contact Us: Email our support team at benomad.store.in@gmail.com with the following information:
- Your Order Number
- A description of the issue
- Photos of the damaged or incorrect item

2. Approval: Once we review your request and confirm the damage, we'll arrange for a replacement to be sent to you at no extra cost.

3. Shipping: Replacements will be processed and shipped within 5-7 business days after approval.

No Refunds or Returns

At Nomad, we strive to provide high-quality travel gear that meets your expectations. **Please note that all sales are final**, and we do not accept returns or offer refunds for any reason other than damage.

 Important Notes

- Replacements are only available for items purchased directly from our store.
- Claims for damaged items must be submitted within 7 days of delivery.
- Nomad is not responsible for damages caused by improper use or handling after delivery.

Thank you for your understanding and support. If you have any questions, don't hesitate to reach out to us.